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eva@therapyroomsheffield.co.uk

Phone: 07749 224 262

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Cancellation Policy

 

For all bookings, a 48 hour (2 working days) cancellation policy applies, where no fee will be payable for cancellations with a notice period of 48 hours or more. For cancellations within a shorter notice period, the following applies (standard bookings are treated the same as bookings with an appointment card):

 

* For ‘1 free appointments for 10 booked’ (using an appointment card), the following applies: Discounted appointments excluded. Gift vouchers can be added to the appointment card of the receiver. Cancellations less than 48 hours (2 working days) are charged at a flat fee of £25 for 1h appointments, and £45 for 90min appointments. You can, however, choose to send a person of your choice, so that your spouse, friends, or children (under 16s do require written consent) can benefit, and count that appointment towards your free 11th treatment. If no prior notice is given and no substitute sent, the full fee will be charged. Please note that Appointment Cards are currently phased out and replaced with a block booking system.

 

   ** In the case of the ‘Series of 6’ (Holistic Facial, Hot Stones, Deep Tissue and Manual Lymphatic Drainage only) or ‘Series of 12’ (All treatments), this means that you will of course have the flexibility of changing pre-booked appointments up until 48 hours beforehand. Cancellations less than 48 hours (2 working days) are charged at a flat fee of £25. You can, however, choose to send a person of your choice, so that your spouse, friends, or children (under 16s do require written consent) can benefit. If no prior notice is given and no substitute sent, the appointment is forfeit.

 

In the event that the client or the therapist chooses to stop the Series, the treatments taken are charged at their full price and the remainder paid back.

 

Offers cannot be combined, and no further discounts are applicable for series bookings.

 

Eva Weltermann

MTI, FHT, CNHC, MLDuk registered massage practitioner